Terms - Rita's Rainbow Jewelry
Order Timeline
I process all orders within 3 DAYS. Oftentimes orders process faster, but I can’t guarantee a faster processing time. This may increase up to 5 days during holidays.
Shipping
I ship all packages within 1-3 business days of receiving payment.
Please note that shipping fees reflect packing materials, time, and travel, as well as the actual fees incurred for shipping and delivery confirmation.
I ship USPS priority flat rate mail for all domestic orders with an option to upgrade to USPS priority mail express.
If you prefer I insure your parcel, please connect with me PRIOR to purchase and I will adjust the shipping fee.
I offer free shipping for all domestic orders over $150.
International Shipping
At the moment, I am not shipping internationally because of the global pandemic. I have found I can not guarentee your package will get to you in a timely manner. If you still want to give it a try contact me and we can work out the details.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products can take 10 DAYS to be created for you. Estimated ready time on made-to-order or backorders is not guaranteed, but I will always do my best!
Handmade Disclaimer
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order and each stone may vary slightly.
Care Instructions for Your New Product(s)
Size Chart
Please use this size chart to prevent errors in ordering.
Custom Orders
I always love creating new products from scratch. Please contact me for a quote. Custom orders can have a lengthier processing time.
Cost Calculations
I do my best to apply fair shipping costs to each order. Shipping fees are calculated automatically during checkout. If you feel that there is an error, please contact admin@ritasrainbowjewelry.com
Returns
RRJ gladly accepts returns and exchanges. Just contact me within 14 days of delivery and ship items back within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. Refunds are not automatic. I must have some communication from you regarding your intentions.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* Clearance items
To complete your return, I require a receipt or proof of purchase. All shipping costs will be the responsibility of the buyer.
Once I have received and inspected your return/exchange, I will send you an email to notify you that I have received your returned item. Returned items in new condition will be refunded at that time, less the cost of shipping.
Damaged or worn items, whether from use or failure to properly package the item, may void this return agreement.
Exchanges will be billed for any cost difference plus shipping. Exchanges will be mailed once the exchange invoice is paid.
Please mail your carefully packaged item to:
Rita’s Rainbow Jewelry
3212 S. Phillips Ave
Sioux Falls, SD 57106
Please consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item. Depending on where you live the time it may take for your exchanged product to reach you may vary.
Disclaimer
Crystal healing and other types of energy work are not to be considered as a substitute for traditional medical treatment. If either you, or someone you know, has a serious health issue, you or they should consult their own doctor and/or other appropriate professional medical practitioner, and make complementary healing part of a complete health care program.
In addition to the above statement, I also would like to point out that when I talk about, discuss or hand out literature relating to the healing properties of crystals and stones, I am communicating to you my own personal beliefs and the results of my own extensive research.
Just because a crystal or stone is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you, personally, will definitely experience, or benefit from, any such properties.
Any information you receive, whether orally, in written form or electronically, relating to crystals and stones purchased from me, should be received and understood in the above context.
As for my part, I consider that any purchases you make of crystals, minerals, stones and/or jewelry from me are made on the basis of your own freedom of choice.